Our Commitment
Customer satisfaction is important to us. We are committed to supplying quality automotive parts and resolving legitimate warranty or return requests fairly and efficiently.
Manufacturer’s Warranty
Many products sold through our store are covered by the manufacturer’s warranty.
Warranty coverage, duration, and conditions vary depending on the product and manufacturer.
Manufacturer warranties generally do not cover:
- Normal wear and tear
- Improper installation
- Incorrect application
- Abuse or misuse
- Accidental damage
- Unauthorized modifications
Proof of purchase may be required for all warranty claims.
Returns
You may request a return if:
- You received the wrong product.
- The item arrived damaged.
- The product is defective.
- The item remains unused, uninstalled, and in its original packaging.
Return requests should be submitted within 30 days of receiving your order unless otherwise stated for a specific product.
Non-Returnable Items
For safety and quality assurance reasons, we cannot accept returns for:
- Installed or used parts
- Products showing signs of installation or wear
- Custom or special-order items
- Clearance or final-sale items unless they are defective
- Products returned without prior authorization where required
Refunds
Once the returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed using the original payment method whenever possible.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Refund processing times may vary depending on your financial institution or payment provider.
Exchanges
Where stock is available, we may offer an exchange instead of a refund.
If the replacement item differs in price, the price difference may be charged or refunded accordingly.
Incorrect or Damaged Orders
If you receive an incorrect, defective, or damaged product, please contact us promptly and include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging where applicable
Providing this information helps us resolve your claim more quickly.
Return Shipping
Unless the return is due to our error, warranty approval, or shipment of an incorrect product, customers are generally responsible for return shipping costs.
We recommend using a trackable shipping service for returned items.
How to Start a Return or Warranty Claim
To begin a return or warranty claim, please contact our customer support team with your order details and a description of the issue.
Our team will provide instructions for the next steps and advise whether additional documentation is required.
Policy Updates
We reserve the right to modify this Warranty & Refund Policy at any time. Any changes become effective immediately upon publication on this website.